Refund Policy

We offer a 14-day money-back guarantee on WP Rank licence purchases. To be eligible for a refund, your request must meet all of the following conditions:

• The refund request must be submitted within 14 calendar days of the date your payment was processed.
• You must contact us to initiate the request as described in Section 2 below.
• The request must include sufficient information for us to locate and verify your purchase.

Refund requests submitted after the 14-day window has elapsed will not be considered, except where required by applicable law.

Refunds are not issued automatically. To initiate a refund, please follow these steps:

• Email us at success@wprank.io with the subject line “Refund Request”.
• Include your full name, the email address used for your WP Rank purchase, the date of purchase, and a brief description of your reason for requesting a refund.
• Our team will review your request and respond with a determination of whether your refund has been approved or denied.

We reserve the right to request additional information to verify your identity or purchase before processing a refund.

If your refund request is properly submitted and approved within the applicable 14-day period, we will process your refund within 14 calendar days of the approval date.

All refunds are issued to the same payment method used for the original purchase. We are unable to issue refunds to a different payment method than the one used at the time of purchase.

The time it takes for the refunded amount to appear in your account depends on your bank, credit card issuer, or payment institution. This processing time is outside of our control.

Any bank fees, credit card charges, currency conversion fees, or other costs imposed by your bank, credit card issuer, or payment institution in connection with your original purchase or a subsequent refund are your sole responsibility. Artemis Labs will not reimburse such fees or charges as part of any refund.

We reserve the right to deny any refund request at our sole discretion, including but not limited to circumstances where:

• The refund request is submitted outside the 14-day eligibility window.
• The request does not comply with the submission process described in this Policy.
• We reasonably determine that the request is fraudulent, abusive, or made in bad faith, including repeated purchase-and-refund patterns.
• Your use of the Service has violated our Terms of Service.
• The purchase falls under a category expressly excluded from refund eligibility under any applicable promotional or partner terms.

Denial of a refund does not affect any rights you may have under applicable consumer protection laws.

Approval of a refund will result in the deactivation of the associated WP Rank licence key. You will lose access to licence-gated features and future Software updates upon deactivation. Artemis Labs is not responsible for any disruption to your website or content workflows resulting from licence deactivation following a refund.

If you wish to continue using WP Rank after receiving a refund, you will need to purchase a new licence.

We reserve the right to update or modify this Refund Policy at any time. When we make material changes, we will update the “Last updated” date at the top of this page. Your continued use of the Service after any changes are posted constitutes your acceptance of the revised Policy. The Policy in effect at the time of your purchase governs your refund eligibility for that purchase.

If you have questions about this Refund Policy or need help with a refund request, please contact us:

Artemis Labs Pte. Ltd.
9 Raffles Place, #29-05
Republic Plaza
Singapore 048619
success@wprank.io

We will respond to all legitimate enquiries as promptly as possible.